Choose the reporting location
The reporter selects an available site and detailed area, keeping the incident inside the correct client and contract context.
Product workflow
One incident record, from capture to closure.
Incident Ops connects the field account, source evidence, human review, operational approvals and follow-up without flattening them into a single unaudited form.
Talk to SalesCapture voice and visual evidence
A report can begin with voice, photos, short video or a combination. Upload retries use stable media identifiers so the same evidence is not duplicated.
Process into a structured draft
The system transcribes, translates where needed, analyses supplied photos, extracts candidate facts and builds the approved report structure.
Clarify and review
The reporting person checks every section, corrects generated content, confirms people and notified parties, and chooses category and severity.
Sign through the operational chain
The report routes to eligible reviewers inside the incident's coverage. Severity determines whether manager review is required.
Distribute and follow through
After the required signatures, approved recipients receive the completed record. Acknowledgements, updates and status decisions stay on the timeline.
For field teams
- Focused mobile reporting flow
- Voice, photo, video and handwritten-form evidence
- Progress and retry states during processing
- Editable review before submission
For operations
- Live incident queues and severity context
- Coverage-aware review and signing
- Delegation without lowering the approval requirement
- Incident updates, acknowledgement and status actions
For administrators
- Branch, client, contract and site directory
- Roles, hierarchy levels and operational scope
- Data-driven categories, severities and routing rules
- Validated spreadsheet import without deletion
Evaluating incident reporting software?
Use our field-to-audit checklist during your next vendor review.
Read the evaluation checklist →